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1. About us and acceptance of these terms
1.1 Pressingforward (the “Marketplace”) is operated by Pressingforward LTD, a company registered in England and Wales under company number 17493094, whose registered office is at 196 Fernbank Road, Ascot, Berkshire, SL5 8LA, United Kingdom (“we”, “us”, “our”).
1.2 You can contact us at support@pressingforward.co.uk or by post at the address above.
1.3 These terms apply to everyone who uses the Marketplace, including people who buy products (“Customers”) and people or businesses who sell products (“Vendors”). Parts A and D apply to everyone, Part B applies to Customers and Part C applies to Vendors.
1.4 By creating an account, buying a product, listing a product or otherwise using the Marketplace, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use the Marketplace.
1.5 In these terms:
- “Product” means any digital file, software, template, asset, course or other downloadable content offered on the Marketplace.
- “Listing” means a Product page created by a Vendor, including its description, images, price and licence terms.
- “Support Forums” means the Product support forums provided on the Marketplace.
- “Consumer” means an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.
1.6 The Marketplace is a downloads-only platform. We do not sell or ship physical goods.
1.7 We are not the merchant of record. The Product is sold and licensed to the Customer by the Vendor. We operate the Marketplace: we run the storefront, take the payment, issue the receipt and administer refunds, and we do all of that on the Vendor’s behalf. Transaction tax is the one thing that is not: because we take the payment for every Marketplace sale, VAT and equivalent sales taxes in the countries we sell into are treated as ours, and we charge, collect and remit them in our own name. The Vendor supplies, licenses and supports the Product, as set out in Part C, and remains responsible for declaring their own earnings where they are based.
1.8 What the Marketplace is. Our Listings reflect what our Vendors choose to offer. We sell on their behalf, so that our community finds a wider range of solutions in one place rather than hunting across a dozen. We decide what we are willing to list and we check it before it goes on sale, as set out in section 7, but the range itself is shaped by the Vendors who list with us. We do not buy Products and resell them as our own.
Part A: Terms for all users
2. Accounts and eligibility
2.1 You must be at least 18 years old, or have the consent of a parent or guardian, to buy on the Marketplace. You must be at least 18 and legally able to enter contracts to sell on the Marketplace.
2.2 You must give accurate, complete and up-to-date information when you register and keep it updated.
2.3 You are responsible for keeping your login details confidential and for all activity on your account. Tell us immediately at support@pressingforward.co.uk if you think your account has been accessed without permission.
2.4 Accounts are personal. You must not share, sell or transfer your account to anyone else.
2.5 We may refuse registration, or suspend or close an account, in the circumstances set out in section 12 (Suspension and termination).
Part B: Terms for Customers
3. Buying Products
3.1 Prices are shown in pounds sterling (£) and include VAT where applicable. The price you pay is the price shown at checkout.
3.2 Your order is an offer to buy the Product. The contract is formed when we confirm your order by email and make the Product available to download.
3.3 Products are delivered by download only. You are responsible for having a suitable device, software and internet connection to download and use the Product. Please check the Listing’s stated requirements before buying.
3.4 Download links remain available in your account for as long as the Product stays listed. We recommend you keep your own backup copy.
3.5 Affiliate links. Links within Products may include affiliate links that earn Pressingforward a commission. You will never pay more because of an affiliate link.
4. Your licence to use Products
4.1 When you buy a Product you receive a licence to use it, not ownership of it. The licence terms are those stated on the Listing. If the Listing states none, you receive a personal, non-exclusive, non-transferable licence for your own use.
4.2 Unless the Listing allows it, you must not resell, redistribute, share, sublicense or publish a Product, or claim it as your own work.
4.3 If your account is closed under section 12 or you breach the licence, your licence to use affected Products may end.
5. Refunds: our 14-day no-quibble guarantee
5.1 We offer a no-quibble refund on any Product if you request it within 14 days of purchase. You do not need to give a reason.
5.2 To request a refund, use the refund option in your account or email support@pressingforward.co.uk with your order number.
5.3 We will refund you to your original payment method within 14 days of approving your request. Once refunded, your licence ends and you must delete all copies of the Product.
5.4 We may decline repeated refund requests where there is clear evidence of abuse, such as a pattern of buying, downloading and refunding Products to obtain them for free. This does not affect your statutory rights under section 10.
5.5 Your statutory right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumers normally have 14 days to cancel a contract for digital content. At checkout you will be asked to agree that the download can start immediately and to acknowledge that you lose this statutory cancellation right once the download begins. Our voluntary no-quibble guarantee in section 5.1 applies regardless.
Part C: Terms for Vendors
6. Listing Products
6.1 You may list only Products that you own or have the full legal right to sell and license. You confirm that your Products do not infringe anyone’s intellectual property, privacy or other rights.
6.2 Listings must be accurate and not misleading. You must clearly describe what the Product is, what it does, its file formats, technical requirements, compatibility and licence terms.
6.3 Products must not contain malware, viruses, hidden code, tracking without consent, or unlawful, harmful, obscene or defamatory material.
6.4 You are responsible for complying with all laws that apply to you as a seller, including consumer protection, tax and data protection law.
6.5 A vulnerability disclosure programme is mandatory, and it attaches to each Product. Before we will list any Product that contains executable code, such as plugins, themes, extensions, blocks and applications, that Product must be enrolled in Patchstack’s managed Vulnerability Disclosure Programme (an “mVDP”), and you must give us the public link to that Product’s own disclosure page when you submit it. Patchstack generates a separate page for every plugin or theme enrolled, so a Vendor listing five Products with us enrols five times and gives us five links. Your Patchstack account is free, covers unlimited Products, needs no card, and enrolling one takes about fifteen minutes at vdp.patchstack.com/register. Where a Product ships as both a free and a paid version on a shared codebase, Patchstack advise enrolling both, and so do we.
6.6 Why we insist on it. All software has vulnerabilities. The question is not whether one will be found in your Product, but how it reaches you when it is. Without a disclosure route, a researcher who finds a flaw has only poor options: raise it in public and expose your users, give up, or sell what they found to somebody who will use it. A managed programme gives them a private, monitored route straight to you, and gives you a validated report instead of an anonymous demand. Patchstack triage each report, confirm it is real, coordinate a CVE identifier as a recognised numbering authority, and check that your fix genuinely closes the hole. That protects your customers, who are also our customers, and it protects your reputation.
6.7 The regulatory position. The EU Cyber Resilience Act places vulnerability handling and reporting duties on commercial software with users in the European Union. A managed programme is the most straightforward way to meet them, and the Patchstack programme is built around the Cyber Resilience Act, ISO/IEC 29147 and the GDPR. Meeting your own regulatory obligations remains yours to do. We insist on the programme; we do not discharge your duties for you.
6.8 It is an ongoing obligation, not a one-off. Your programme must stay active for as long as your Product is listed. You must act promptly on validated reports and ship either a fix or a clear mitigation. We check the link before a Product goes on sale and we may check it again at any time. If your programme lapses, if the link stops resolving, or if you leave a validated vulnerability unaddressed, we may hide or remove your Listing under section 12 until it is put right.
6.9 Products containing no executable code, such as courses and design assets, are exempt from clauses 6.5 to 6.8. If you are unsure whether your Product is caught, ask us before you submit it.
7. Our vetting process
7.1 We do everything we reasonably can to vet and check Products for suitability before and after they are listed. This may include malware scanning, checks against the Listing description, quality and content review, and confirmation that the vulnerability disclosure programme named in clause 6.5 is live.
7.2 We may reject, edit the presentation of, or remove any Listing that does not meet these terms or the guidance on our Vendor Advice page. We will tell you the reasons.
7.3 Our vetting does not transfer responsibility for the Product to us. You remain responsible for your Products, their accuracy and their lawfulness.
7.4 Search ranking. Products are listed alphabetically by product name. Customers can narrow what they see using the keyword search and the category, brand and price filters. Ranking is not affected by how much commission a Product earns us, and a Vendor cannot pay to appear higher. Where we feature a Product editorially, such as on the home page or in a newsletter, we present it as a feature rather than as a search result.
8. Customer support
8.1 You are responsible for providing support for your Products through the Marketplace Support Forums.
8.2 You must respond to support requests within 24 hours and act courteously and professionally.
8.3 You must fix, or clearly disclose, known defects in your Products, and keep Listings updated to reflect changes.
8.4 We may moderate the Support Forums. Persistent failure to provide support may lead to your Listings being hidden or your account being suspended under section 12.
9. Fees, payouts and refunds
9.1 We are not the merchant of record. When a Customer buys your Product through the Marketplace, the sale and the licence are yours. We operate the storefront, take the payment, issue the receipt and administer refunds. Because we take the payment, the transaction taxes on those sales are treated as ours: we charge, collect and remit VAT, GST and equivalent sales taxes in the countries we sell into, on our own behalf and not on yours. So you do not calculate, collect, report or remit transaction tax on Marketplace sales, and you do not need to register for it in those countries. What does remain yours is set out in clause 9.6.
9.2 You receive 70% of the sale price of each sale (excluding VAT), less payment gateway charges and currency conversion charges. We keep the remaining 30% as our commission.
9.3 We take payment from Customers through the Marketplace checkout on your behalf. We pay your earnings, less our commission and any refunds, on the 10th of each month to your nominated account once your balance reaches £50.
9.4 You agree to our 14-day no-quibble refund guarantee in section 5. Refunded amounts, and any chargeback amounts and associated fees, will be deducted from your earnings.
9.5 We may hold payouts for up to 30 days where we reasonably suspect fraud, infringement or a breach of these terms, and we will tell you why.
9.6 Which taxes are whose. Transaction taxes are ours, because we take the money. As the marketplace receiving payment for the sale, we are the party treated as taking it for tax purposes, so VAT, GST and equivalent sales taxes are ours to charge, collect and remit in the countries we sell into. We do that on our own behalf and not as your agent, so they are not yours to account for and you do not register for them in those countries. Your own tax remains yours. Personal and corporate tax on the earnings we pay you is your responsibility, in the country where you are based or registered, and we do not account for it. We do not withhold tax from your payouts, we do not file anything for you, and nothing in these terms is tax advice. You are also responsible for any taxes arising from sales you make outside the Marketplace. We may share sales information with HMRC under the digital platform reporting rules.
9.7 Vendor licence to us. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, display and distribute your Products and Listing content to operate and promote the Marketplace. This licence ends when your Product is removed, except for copies already sold to Customers.
9.8 Indemnity. You agree to compensate us for losses, claims and reasonable costs arising from your Products, your Listings or your breach of these terms, including intellectual property claims.
9.9 Affiliate links. You agree that links within your Products may include, or be replaced with, affiliate links for the Marketplace. Commission earned from these links belongs to us, and Customers must never be charged more as a result.
Part D: General terms for all users
10. Products are provided “as is”
10.1 Products are created and supplied by Vendors, not by us. Subject to section 10.3, all Products are provided “as is” and “as available”.
10.2 Subject to section 10.3, neither we nor the Vendor give any warranty or promise that a Product will be suitable for your particular purpose, will meet your requirements, will be compatible with your systems, or will be error-free. It is your responsibility to check the Listing, and ask questions in the Support Forums, before you buy.
10.3 Your statutory rights. If you are a Consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for any particular purpose you made known before buying, and as described. If it is not, you may be entitled to a repair or replacement, a price reduction or a refund, and compensation if faulty digital content damages your device or other digital content. Advice about your rights is available from Citizens Advice.
10.4 If you buy as a business, sections 10.1 and 10.2 apply to the fullest extent permitted by law.
11. Disputes, chargebacks and complaints
11.1 Come to us first. Because we offer a 14-day no-quibble refund, we ask that you contact us at support@pressingforward.co.uk before raising a payment dispute or chargeback with your bank or card provider. Most issues can be resolved quickly this way.
11.2 Chargebacks. As a general rule we do not accept payment disputes or chargebacks where a refund has not first been requested from us. If you raise a dispute or chargeback against us:
- we may immediately suspend your account and your access to the Marketplace while the dispute is open;
- your licence to use the disputed Product ends, and you must stop using it and delete all copies; and
- if the dispute is found in our favour, or was raised without first contacting us, we may permanently close your account and prohibit further use of the Marketplace.
11.3 Nothing in section 11.2 prevents you from exercising any legal right you have with your bank or card provider, including under section 75 of the Consumer Credit Act 1974, or limits your statutory rights under section 10.3.
11.4 Complaints between Customers and Vendors about a Product should first be raised in the Support Forums. If they cannot be resolved there, either party may contact us and we will try to help, but we are not obliged to decide the dispute.
11.5 Vendor complaints. Vendors may raise complaints about us, including decisions to restrict, suspend or remove Listings or accounts, through our internal complaint process at support@pressingforward.co.uk. We will consider each complaint and reply within 5 working days.
12. Suspension and termination
12.1 We may suspend, restrict or close your account, or remove Listings, if you breach these terms, raise a chargeback as described in section 11.2, act fraudulently or unlawfully, or put other users or the Marketplace at risk.
12.2 For Vendors, we will give you a statement of reasons before or when a restriction or suspension takes effect, and at least 30 days’ notice before we close your account entirely, unless the law requires otherwise, you have repeatedly breached these terms, or immediate action is needed to deal with fraud, illegal content or security risks.
12.3 You may close your account at any time by contacting us. Vendors must continue to support Products already sold for the remainder of the support period promised in that Product’s licence terms, as stated in the Listing at the time of purchase, or for 12 months after closure, whichever ends sooner.
12.4 Sections that by their nature should survive termination, including licences already purchased (unless ended under section 4.3 or 11.2), fees owed, indemnities and liability, will continue to apply.
13. Acceptable use
13.1 You must not use the Marketplace to break the law, infringe anyone’s rights, upload harmful code, harass other users, post spam or misleading reviews, scrape or copy the Marketplace, or try to get around our security or fees (for example, by arranging sales off-platform).
13.2 Posts in the Support Forums must be respectful and relevant. We may remove content that breaches these terms.
14. Intellectual property
14.1 We own, or are licensed to use, all intellectual property in the Marketplace itself, including its design, software, name and logos. You may not use them without our written permission.
14.2 Vendors keep ownership of their Products, subject to the licences granted in sections 4 and 9.6.
14.3 If you believe content on the Marketplace infringes your rights, please send details to support@pressingforward.co.uk and we will investigate promptly.
15. Our liability
15.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law, including your rights as a Consumer.
15.2 We are not responsible for Products created and sold by Vendors, except where we are legally responsible as the seller or trader.
15.3 If you are a Consumer, we are only responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not liable for business losses.
15.4 If you are a business user (including a Vendor), we are not liable for any loss of profit, revenue, business, goodwill or data, or any indirect or consequential loss.
15.5 Subject to section 15.1, our total liability to you for any claim is limited to the price paid for the Product to which the claim relates.
15.6 We do not guarantee that the Marketplace will always be available or free from errors, and may suspend it for maintenance.
16. Privacy
16.1 We process personal data in line with UK data protection law and our Privacy Policy. We are registered with the Information Commissioner’s Office under data protection register reference C2051259.
16.2 Vendors may receive limited Customer information to fulfil support. Vendors must use it only for that purpose and handle it in line with UK GDPR.
17. Changes to these terms
17.1 We may update these terms from time to time. We will tell you about material changes by email or on the Marketplace.
17.2 For Vendors, we will give at least 15 days’ notice of changes, and you may close your account before they take effect if you do not accept them.
17.3 Continuing to use the Marketplace after changes take effect means you accept them. The terms in force when you buy a Product apply to that purchase.
18. General
18.1 These terms, together with our Privacy Policy and any Listing licence terms, form the whole agreement between you and us.
18.2 If any part of these terms is found to be unenforceable, the rest will remain in effect.
18.3 We may transfer our rights under these terms to another organisation. You may not transfer yours without our written consent.
18.4 If we delay enforcing these terms, we can still enforce them later.
18.5 No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
19. Governing law and jurisdiction
19.1 These terms are governed by the law of England and Wales.
19.2 The courts of England and Wales have jurisdiction. If you are a Consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
20. Contact us
Pressingforward LTD
196 Fernbank Road
Ascot, Berkshire
SL5 8LA
United Kingdom