Support

Before you write

Choosing the right product is the one thing that matters most. It decides who picks the ticket up. Everything else you can keep short.

What helps

Your WordPress and PHP version, what you expected to happen, and what actually happened. A screenshot beats a paragraph.

Use your order email

Write from the address you bought with. It lets the vendor match you to your licence without a round of back-and-forth.

Refunds

Not a support problem? Every product carries a 14-day no-quibble refund. No reason needed, just ask within 14 days. Request one from your account, where all your orders are listed.

Please come to us before raising a chargeback with your bank; it is almost always quicker. A chargeback costs us an extraordinary amount of time and money to dispute, and every payment gateway charges us at least £25 if one goes through. So please be kinder and just ask us for a refund instead. They are always given when the request comes in within 14 days of purchase.

Anything else

For orders, billing or general questions, use the contact form instead, or email support@pressingforward.co.uk.

Talk to the people who actually built it.